akdmc.com

Privacy Policy

STATEMENT & SECURITY

Abercrombie & Kent Destination Management is registered in the UK as “Abercrombie & Kent Ltd” and referred to in this Privacy Statement as "A&K DMCs".  A&K DMCs respect your privacy and are committed to protecting any personal information that you share with us. Below is our privacy policy that applies to www.akdmc.com and/or any website (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by A&K DMCs. This Site is intended for use by travel professionals around the world.  By using this Site or communicating via telephone or otherwise with A&K DMCs, you are accepting the practices described in this Privacy Policy.

INFORMATION COLLECTION

When you browse the Site and have not registered for any online service from A&K DMCs, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. A&K DMCs do, however, use "cookies," "client variables" and "session variables" to collect information about how the Site and server are used and to recognise you as an A&K DMCs online service user when you re-enter our Site.  Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.

When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from A&K DMCs, or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports.


IP ADDRESSES

A&K DMCs collect the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.

REGISTRATION FOR ONLINE PRODUCTS & SERVICES

In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of the A&K DMCs Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an A&K DMCs customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.

INFORMATION USE

We may use Personal Information you have given us within our group of companies to, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your E-mail address to us, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These E-mails come directly from A&K DMCs. You can opt-out from receiving E-mail from A&K DMCs as described below in the section, "Declining E-mail." When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to E-mail communications as well as enhance your Site experience.

Information you supply to us will not be passed to any third party.

We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

FORWARD/E-MAIL THIS PAGE

Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the receiver's E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted E-mail message that will go from you to the receiver's mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary and you will therefore have a choice whether or not to disclose the required information.

ONLINE SURVEYS

We value opinions and comments from customers of A&K DMCs, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve A&K products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.

DECLINING E-MAIL

A&K DMCs provides our agents with a means to decline receiving marketing information by E-mail. At any time, you may request to discontinue receiving marketing E-mail from A&K DMCs by following the opt-out instructions included within any A&K DMCs marketing E-mail, and informing us of your preference.

CUSTOMER INFORMATION

If you would like information about your account, you believe that A&K DMCs have not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:

Abercrombie & Kent Destination Management, 60 Strand, London, WC2N 5LR, United Kingdom

In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the A&K DMCs’ Privacy Policy has not been complied with. A&K DMCs will investigate your enquiry or concern promptly.

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